You have 45 days from the delivery date to request a return. After 45 days we can no longer offer a refund, but your warranty still applies.

The item should be in the condition you received it, with the strap, charger and box included. Normal signs of trying it on are fine - we do not expect it to be untouched.

Message us on WhatsApp or email support with your order number and a short note about the issue. We will reply with return instructions the same working day.

Once the item reaches us and passes a quick check, the refund is issued within 3 to 5 working days. It then takes a few more days to appear on your statement, depending on your bank.

Refunds go back to the original payment method. For cash on delivery orders, we refund by bank transfer or mobile wallet - whichever you prefer.

If the item arrived damaged, faulty, or we sent the wrong product, we cover the return shipping. For change-of-mind returns, the return shipping is on you.

Yes. Exchanges for a different model or colour are welcome within the same 45-day window, subject to stock. Any price difference is settled either way.

Send us photos or a short video within 48 hours of delivery. We will arrange a replacement or a full refund at no cost to you.

Free gifts, and items damaged by clear misuse rather than a fault, cannot be refunded. Sale items follow the same 45-day policy as everything else.

The 45-day window is for refunds and exchanges. The lifetime warranty covers failures after that - if the watch stops working, we replace it free of charge.